Initial phase is essential at the start of cooperation with a new customer; its goal is a full understanding of the customer's requirements, needs, processes and specifics. The initial phase may be started already in the course of contractual negotiations. Within this phase the cooperation principles are defined. Significant technical and technology details are agreed upon, as well as the expected project scope, ways of control and communication between both the parties.
Start phase - delivery start; processes are implemented according to the plan agreed upon during the Initial phase. The team (or its first part) works on the premises of the customer and starts the necessary knowledge transfer.
Operate phase - delivery phase that lasts one year at least, often several years. The team has reached its full size. Knowledge transfer and additional trainings run according to project needs. Managing and handing over development works follow agreed rules. These rules are either based on the methodology of Aimtec, or reflect the implementation of customer's processes.
After approx. 3 months we usually evaluate the delivery course together with the customer and propose together process improvements.
The customer may decide that after a period of time, he wants to take over the established software team and to include it within its operations as a branch. In such a case, it is suitable to define, already in the initial phases, which customer processes shall be taken over and implemented (e.g., performance management system, staff benefits, company culture etc.), so as to enable a smooth transfer and integration process.